Terms of Service

1. About VIXL and FORMAT

VIXL operates the website vixl.art (the "Site") and related services.

FORMAT is an AI-powered interior visualization and space video product provided by VIXL through the Site. FORMAT lets users upload interior images and generate AI-assisted images and videos based on those inputs.

References to "we", "us", or "our" mean VIXL with respect to the operation of FORMAT. References to "you" mean the individual using the Site or the Services.

The Services are currently operated by an individual operator based in mainland China.

2. Acceptance of Terms

By accessing or using the Site or the Services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Site or the Services.

3. Eligibility and Accounts

You must be at least the age of majority in your jurisdiction, or have the permission and supervision of a parent or legal guardian, to use the Services.

Certain features require an account registered with a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must provide accurate account information and keep it up to date. One person or entity may not maintain multiple accounts for the purpose of abusing free credits, promotions, or service limits.

4. FORMAT Services

FORMAT is an AI-assisted service that generates interior images and space videos from images and instructions you provide. Outputs are produced by artificial intelligence models operated by us or by third-party AI service providers acting on our behalf.

The Services are provided on an as-is and as-available basis. We may modify, update, suspend, or discontinue any part of the Services at any time.

5. User Content

"User Content" means images, text, and other materials you submit to the Services.

You retain ownership of your User Content. You grant us a limited, worldwide, non-exclusive license to host, process, reproduce, and adapt your User Content solely as necessary to operate, provide, and improve the Services.

You represent and warrant that you own or have all necessary rights, licenses, and permissions to upload and use your User Content with the Services, and that your User Content does not violate any law or third-party right.

You are solely responsible for your User Content and for the consequences of submitting it to the Services.

6. AI-Generated Outputs

Outputs generated by AI models may be inaccurate, incomplete, unexpected, or inconsistent with your intent.

We do not warrant that any AI-generated output will be error-free, fit for a particular purpose, or match your expectations. You are responsible for reviewing all outputs before relying on or using them.

Except as prohibited by applicable law, rights in AI-generated outputs made available to you through the Services are assigned or licensed to you to the maximum extent such rights arise under applicable law, subject to these Terms and to any rights of third parties.

7. Credits and Digital Services

Credits are a prepaid usage quota used within the platform to consume digital services, such as generating images or videos. Credits are not cash, not a deposit, not securities, not a stored-value instrument, and are not withdrawable or redeemable for money.

Credits have no monetary value outside the Services and cannot be transferred between accounts except where we explicitly provide a transfer feature.

Used Credits are, in principle, not automatically restored, except where: (a) a defined refund or return mechanism is triggered by a system failure; or (b) applicable law requires otherwise.

For paid digital services that are not delivered due to a system or provider failure, the corresponding Credits recorded by the system may be returned to your account.

Credits purchased or granted may be subject to expiration or other conditions, where such conditions are clearly disclosed to you at the time of acquisition.

8. Payments

The Services may offer one-time purchases, such as credit packs, for use with digital services. Payments may be processed by third-party payment service providers acting on our behalf.

Prices, currencies, and credit quantities are displayed to you at the point of purchase. The purchase terms presented to you at checkout, together with these Terms, govern each transaction.

You are responsible for providing accurate payment information and for any taxes applicable to your purchase in your jurisdiction.

9. Refunds and Cancellations

Except where applicable law requires otherwise, Credit purchases are final and non-refundable. Credits have no cash value: they cannot be withdrawn, redeemed for money, or transferred between accounts.

For paid digital services that are not delivered due to a system or provider failure, the Credits corresponding to the undelivered service may be returned to your account based on our system records. A Credit Return to your account balance is distinct from a Cash Refund through the payment channel.

Nothing in these Terms is intended to exclude or limit any non-waivable statutory rights you may have, including statutory refund rights where applicable.

Our full Refund Policy, with detailed rules on failed services, duplicate or incorrect charges, and how to request help, is available below.

See our Refund Policy.

10. Acceptable Use

You agree not to use the Services to create, upload, or distribute any of the following content:

• Sexual, pornographic, or NSFW content;
• Graphic violence or gore;
• Hateful or discriminatory content targeting individuals or groups;
• Child sexual abuse material (CSAM) or any sexualized content involving minors, which is absolutely prohibited and will be reported where required by law;
• Deepfakes, deceptive impersonation, or unauthorized use of another person’s identity or likeness;
• Content that infringes copyright, trademark, or any other intellectual-property or proprietary right;
• Content that is illegal, fraudulent, malicious, abusive, or exploitative.

10.1 Enforcement and Reporting

You also agree not to: attempt to bypass or circumvent service limits, rate limits, or access controls; attack, probe, or disrupt our infrastructure or that of our providers; reverse-engineer the Services except as permitted by applicable law; or abuse payment processes, including chargeback fraud and credit abuse.

Users may report suspected violations to: support@vixl.art

VIXL may review reported or detected content and may remove content, restrict generation, suspend access, or terminate accounts where reasonably necessary to enforce these rules or comply with law.

11. Intellectual Property

The Site, the Services, and all related software, interfaces, trademarks (including VIXL and FORMAT), and content, excluding User Content and AI-generated outputs as described in these Terms, are owned by VIXL or its licensors and are protected by intellectual property laws.

Nothing in these Terms grants you any right to use the VIXL or FORMAT names, logos, or trademarks without our prior written consent.

12. Service Availability and Changes

We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

We may add, change, or remove features, and may impose or adjust limits (including credit costs of digital services) at any time. Material changes will be communicated through the Site or the Services.

13. Disclaimers

Except as expressly stated in these Terms, the Services and all outputs are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law.

We do not warrant that the Services will meet your requirements or that defects will be corrected.

14. Limitation of Liability

To the maximum extent permitted by applicable law, VIXL and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of the Services.

To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising from or related to the Services will not exceed the amount you actually paid to us for the Services in the twelve (12) months preceding the claim, or such other amount as required by applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

15. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate your access to the Services, with or without notice, if you materially breach these Terms, if required by law, or to protect the Services, other users, or third parties.

Upon termination for your material breach, your right to use the Services ceases immediately. Sections that by their nature should survive termination will survive.

16. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above shows when the current version took effect.

Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

17. Governing Law and Disputes

These Terms are governed subject to applicable laws affecting the operator in the People’s Republic of China, while preserving any mandatory consumer protections that apply to users in their own jurisdiction.

Disputes should first be raised through support@vixl.art. If a dispute remains unresolved, it may be handled by a court having jurisdiction under applicable law.

18. Contact

Questions about these Terms may be directed to: support@vixl.art

For operator and business information, see Operator Information.